• Teresa Nichols
• local economy, News, OfficeKey Staff
• Comments Off on Office Support Enhancements discussed at Annual Staff Meeting

Several weeks ago, OfficeKey conducted our annual staff meeting. With a twelve-person team spread across five locations, this meeting always provides an incredibly valuable opportunity to get our staff under one roof where we can focus on how to better serve our clients and their guests with our office support services.

Each year we hold the meeting at a local business that we feel has a knack for high-level customer service or hospitality.  It allows us to get outside of our everyday bubble and hopefully learn a few things from their operational success.  This year it was hosted at Envision Cinemas, a unique new movie theater in Blue Ash that doubles as a full-service restaurant.  In recent years we have met at Nordstrom, the Aronoff Center, the Cintas Center, and the Horseshoe Casino among others.

We covered many topics, all with the primary focus being on how we can provide better office support in 2017 and beyond.  First, we spent some time zeroing in on the primary niche that we serve.  We know full well that there are many options available to companies when establishing an office.  So by regularly recalibrating our focus on those that can most benefit from our service we can take an important step to continually meeting those needs and developing our services.

Client engagement was another topic of discussion.  We want to make sure we have good communication with those that call OfficeKey home and also make sure we provide a vibrant community.  It is shared space after all and the sense of community is an intangible thing to measure but its importance can’t be understated.  To test our client engagement skills, we teamed up for a couple rounds of “OfficeKey Family Feud.”  (Special thanks to the clients that helped us by responding to our survey!)

How Can we provide even better office support?

To further improve our services for clients, we discussed the topics of caller assistance and after-hours access. Caller assistance is an integral part of our typical work day, so it’s always necessary to review where we could improve our methods used for that practice. And continued focus and development on making sure we have smooth after-hours procedures is just another way we are working to add value.

What will the “office of the future” look like?

Finally, we discussed the “office of the future,” and what it would look like. It’s interesting to see what seemingly outlandish day-to-day activities some offices have in place, and perhaps, more importantly, check out some of the technology that may one day become part of the typical office support system; then we can step back and see if any of those things could benefit us here at OfficeKey.

But the day wasn’t all business. We also got to enjoy a tour of Envision Cinemas and sit down in their restaurant for lunch. Overall, it was a successful annual meeting and we hope that many of the topics discussed there will contribute to a better OfficeKey experience!

Contributed by Kenzie Walters and Justin Myers